Shipping policy

Shipping Policy

Thank you for shopping with STARAY. Below you will find important information regarding our shipping process and delivery timelines.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping costs will be calculated and displayed at checkout.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to carrier delays, weather, or customs processing.

Shipping Origin

Orders are shipped from our fulfillment location in:

San Diego, California, USA

Tracking Information

Once your order ships, you will receive a tracking number via email.
Tracking updates may take up to 24–48 hours to appear after shipment.

Delays & Lost Packages

STARAY is not responsible for delays caused by the shipping carrier, customs, or unforeseen circumstances.

If your package is marked as delivered but you have not received it, please contact the carrier directly first.

Incorrect Address

Customers are responsible for providing an accurate shipping address at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply.

International Shipping & Duties

For international orders, customers are responsible for any applicable customs duties, taxes, or import fees charged by the destination country.

If you have any shipping questions, please contact us at: us@starayglobe.com

Country/region